Email Ticket Plugin
This simple plugin transforms your UCM into a fully featured email ticket support system. Lets your customer email you (eg: firstname.lastname@example.org) and those emails will come straight into your UCM system! If the email comes from an existing customer it will even file that support ticket under their account.
An autoresponder is sent letting the customer know their support ticket was received. It assigns them a support ticket ID number and a position in the support queue.
Optionally, you can reply to the support emails from your email client. Your reply will go back through the UCM ticketing system, save as a reply against their original ticket, and then be sent on to the customer. Very handy for answering suppor
- Created by dtbaker